longhorn steakhouse Reviews and Complaints

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longhorn steakhouse Reviews

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  • Get the peanuts



    My wife and I entered your restaurant 5309 at 11311 West Broad St Glen Allen VA at 8:40 pm on 1/5/17 There was nobody there to greet us so we walked around and waited for a few minutes. Then we went to the bar where there was no bar tender or servers. There were customers so we assumed you were still open, I asked an associate that was on break what time you closed, "10 pm". After sitting at the bar for a few minutes the bar tender came Kristie B. we asked for menus and she gave them to us and left again. Eventually she came back. We told her we would like two bowls of soup, two... More...
    (Restaurants, Fast Food, Coffee)
    MrTreatmewell's Picture   MrTreatmewell    0 Comments   Comments
  • Poor quality steaks and service



    My wife and I have been long time Longhorn customers going back to the late 80's. The Longhorn of today might as well close it's doors or call themselves what they are-Applebee's part two. 8oz Flo's...what a joke now, and forget about the Renegade-about a $3.00 steak. Lost its soul, has high turnover, and they even try to hide the peanuts now. No more. Even Logan's and Outback have more to offer. We used to eat there once or twice a week. All good things come to an end sooner or later I guess. More...
    (Restaurants, Fast Food, Coffee)
    BamBam1's Picture   BamBam1    0 Comments   Comments
  • our waitress was so nasty



    My husband and I ate at the Longhorn in Oxford Alabama. Our waitress name was Kelly Whitlock. This girl looked like sje had not bathed in days her greasy hair was piled up on top of her head. She obviously cares nothing about her horrid appearance. She also looked sick like there was something really wrong with her. She was the rudest waitress we've ever had and my husband could barely eat bc she smelled of body order cheap perfume and cigarette smoke. I complained to the manager. We have been back but asked for any waitress besides her. Last week we ate there and when we asked to not... More...
    (Miscellaneous)
    MadisonS's Picture   MadisonS    0 Comments   Comments
  • Prime Rib Unsatisfactory



    At the Schaumburg, IL Longhorn, I ordered the Prime Rib tonight (04/18/15). Everything else about the meal was very good - the service, salad, vegetables, bread, but the Prime Rib was unsatisfactory. Half of it was good, but the other half was so fatty it was inedible. A nonwaiter person (manager?) came by and asked how the meal was and I expressed the issue of the Prime Rib, but no discussion was initiated beyond my comment. My wife's filet was excellent, but for a $69 meal I expected better. More...
    (Restaurants, Fast Food, Coffee)
    sceggel's Picture   sceggel    0 Comments   Comments
  • St. Peters Mo. Longhorn poor everything



    I recently visited a Longhorns in St. Peters Mo. the service was horrible the servers were rude and to say the least barely competent. I have frequented many Longhorns in multiple states and have had great experiences but this one took the cake. Our server brought my husband the wrong drink we politely let her know this she stood at our table and kept repeating, "Do you want me to pour it out"', like really, My husband said, leave the shot pour the drink out since it is the only thing right about what you brought me she repeated the previous phrase we told her again take the... More...
    (Restaurants, Fast Food, Coffee)
    bunnycluns's Picture   bunnycluns    0 Comments   Comments
  • horrible service!!!!!



    First off this is my first time even doing this. We were greeted by the hostess rolling her eyes and sat at the table for 10 minutes before our drink order was even taken. We saw our waitress several times look at us and ignore us and take her sweet time. Not once did she at least stop by the table and say hey I will be right with you guys. she had a attitude the whole time like we were the issue. Never agian will we go back and that sucks because there food is decent. More...
    (Restaurants, Fast Food, Coffee)
    Martin1's Picture   Martin1    0 Comments   Comments
  • Horrible all the way around



    Went to Longhorn another chance hoping a new year would bring a different experience, but it was worse. We stood at the door for 10 minutes the server was no where to be found, servers and other employee,s walked by not even acknowledging us or the people behind us, the phone was ringing no one was answering even when they were near it. I have 25 yrs in the food and beverage industry including being a hostess. I often wondered how I could teach servers how to address the guest. Our server Chelsi A was so clueless, it took her 20 minutes to do everything from getting the fries that went... More...
    (Restaurants, Fast Food, Coffee)
    aurdrey20's Picture   aurdrey20    0 Comments   Comments
  • I LOVED IT longhorn in henrietta ny



    Went to Longhorn steak house for my hubbies birthday with his brother and parents. We have never been which is why we went, the service from the waiter was great! the food was so yummy and done to perfection! Finally what topped the cake is our waiter didnt know it was my hubbies birthday until we said something about it, he comes back with dessert with other co workers and does a birthday song! IT WAS CUTE! i would reccomend this place to friends and family, and would deffently go back again! More...
    (Restaurants, Fast Food, Coffee)
    BarbieJ's Picture   BarbieJ    0 Comments   Comments
  • poor excuse for bad steak



    TICKED OFF AT LONGHORNS STEAKHOUSE Covington I ordered 6oz flo's filet, med, sweet pot, and broccoli. I got a....... well done steak that looked like a flatten chard hamburger, salad and a shriveled up sweet potato the size of a tomato. AFTER WAITING 20 MINUTES. I should have taken a pic with my phone and posted it. The kitchen server put it on our table and left. Finally after 10 minutes the waitress come back to our table. I show her and she said, "oh no, I will get you another steak" we were out of broccoli. I told her, " don't bother just take it off our... More...
    (Restaurants, Fast Food, Coffee)
    MrsBDawson's Picture   MrsBDawson    0 Comments   Comments
  • Terrible Dining Experience in Matthews, NC



    My wife and I visited this Longhorn Steakhouse for the second time. The first also not being so enjoying, but we contributed that to the young girl that was bartending, Jasmin B. Well, upon our entrance it was Jasmin once again. What we experienced this visit was one that will keep us far away for LONGtime. 1. We were asked if we would like to start out with a drink. Jasmin brought me a beer directly and then proceeded to leave the bar area and work the dining area, without bringing my wife her drink. Until she walked past us working the dining area, I believe she remembered and made a... More...
    (Restaurants, Fast Food, Coffee)
    Sbentley's Picture   Sbentley    1 Comments   Comments
  • horrible visit



    My husband wanted to go to Longhorn for Father's Day. When we got there we waited for over 30 mins when there were open booths in the back. When the hostess took us to our seats she sat us right next to the kitchen and the bar. I had my 2 and 3 year old's with us, there were a lot of drunk men sitting around yelling and cussing hitting on the bar tender. Finally when our waitress came she got our drink orders, 20 mins later we had still not received our drinks. We could hardly hear each other talk from the loud noise in the kitchen and the drunk men yelling and cussing at each... More...
    (Restaurants, Fast Food, Coffee)
    smatthews7's Picture   smatthews7    1 Comments   Comments
  • Longhorn Steakhouse near O'Hare Airport



    I have visited this location twice in the last month and although the service, the 1st time, was excellent, this time the waitress was horrible. She was very unfriendly. She never even smiled. What made matters worst, was the quality of the steak my husband ordered (on both visits). Each time, they were very fatty. On the last visit, I sent it back. The manager did apologize and gave my husband a new steak. Unfortunately, it as also very fatty. I have eaten at other Longhorn locations and have enjoyed the meals. My family and I love the menu and feel the cost is very... More...
    (Restaurants, Fast Food, Coffee)
    muncie1234's Picture   muncie1234    1 Comments   Comments
  • unsanitary and terrible service!!



    My husband and I went to the longhorn steakhouse in Griffin, Ga. last night. We had our 16 month old with us. We ordered coffee, and asked for a child's menu. The coffee came with a spoon stuck to the napkin with something sticky. The waitress forgot the child's menu. When she came back with it, we ordered our food and she offered to bring my son's food out first first because he was hungry. We agreed, but his food came with. Ours much later. My husband's salad had a label with plastic from the bag of cabbage they used. We were ignored most of the night. I asked for a... More...
    (Restaurants, Fast Food, Coffee)
    JenniferMk's Picture   JenniferMk    0 Comments   Comments
  • horrible server



    Long horns is always a great place to eat.EXCEPT for when we went in Perry, GA. When arriving we waited 5 mins to be seated which we ignored because it didn`t seem thst long . After we were seated are server arrived she didn't introdue herself or even a welcome of any sort! We ordered and are server didn't arrive back til are food was completely done except she sent other waiters. Soon are food arrive which was gpod! But then all are drinks were empty !!Also we wanted some ketchup which she was still no where in sight ! So we had to wave down another server! The waiters name was... More...
    (Advertising)
    dhenry's Picture   dhenry    1 Comments   Comments
  • metal in my potatoe



    I took my girlfriend to the longhorn in Nashua N.H. for her birthday last night and we sat at the bar just to watch the bartenders go into the kitchen and take food out to the restaurant tables. We got our menus and had to flag them down for a drink and finally place an order. My 14 ounce steak was a small square cut that was dry as heck and both our potatoes were cold. I heard the bartender tell the cooks that she needed 2 more potatoes because 2 customers were complaining. We took one of them home and upon reheating it we found a stainless steel knob deep inside the potatoe. this knob... More...
    (Restaurants, Fast Food, Coffee)
    stal444's Picture   stal444    0 Comments   Comments
  • Bad service



    My meal was prepared wrong and had to be sent back to the kitchen. My family had gotten their food correctly and proceeded to eat. My food did not come back for at least 20-25 min later. By that time my family was done eating and I ate alone. The manager came to the table to apologize, but then talked to my children when I began to tell her my complaint. She never even heard me out. At the end of our meal, we had spent over $100 dollars and I had to remind the sercer that we had a coupon for the appetizer,which I had given him prior to ordering food. My experience was awful and for the... More...
    (Restaurants, Fast Food, Coffee)
    ahardy's Picture   ahardy    0 Comments   Comments
  • LongHorn Steakhouse - Horrible Service



    The original server could have been polite. We asked if he could bus the table so we could sit down and he responded; "I'm not the bus boy". We bussed the table ourselves. Those articles were not removed from the shelf behind us until we called for the manager Susan's attention. The table was never dressed with a table cloth (we sat outside on the hard iron table). The final server who never introduced herself by name (ticket says Courtney K) forgot to bring the salad's, so the salad's were provided after the meals. Condiments were requested twice from the... More...
    (Restaurants, Fast Food, Coffee)
    jst4tdyna's Picture   jst4tdyna    0 Comments   Comments
  • LONGHORNS SNELLVILLE, GA



    VERY DISAPPOINTED!!!! a big family celebration was nruined by a horriable manager, a rude server and a all over bad experience! OUR SERVER NADIA WAS RUDE THE ENTIRE VISIT! SHE WAS ALL BUT THROWING PLATES ON THE TABLE. ! We asked her to speak to the manager, BUT THE MANAGER NEVER SHOWED UP AT THE TABLE! On our way out we ran into the manager, she seemed like she didnt want to hear what we had to say. She was short, rude and cut me off while I was talking!She even rolled her eyes at me during our conversation! i CANT BELIEVE THE HORRIABLE SERVICE AND MANAGEMENT! I feel disheartened for the... More...
    (Restaurants, Fast Food, Coffee)
  • Poor Food & Service



    I was at Longhorn Steakhouse in Greenville, SC a few weeks ago and had a very bad experience with both service and food. I have been going to this restaurant basically on a weekly basis for many years and typically spend between $70.00 and $90.00 each time. This time I had a waitress who just did not care. To keep it short, my food came out cold, and my daughter's food came out cold. She even went so far as to stick her finger down in my potato - at the table! - to try to convince me that it was the sour cream that was cold and not the potato, which was 100% incorrect. Then at one... More...
    (Restaurants, Fast Food, Coffee)
  • Longhorn: Horrible food & Management



    This was our first encounter at the Milledgeville Ga location. It was our 24th Wedding Anniversary. The atmosphere was fine but the food was horrible. We ordered steak & baked potatoe and both of these items were cold when our plate arrived. The so called Manager Brittany J refused to give us a refund. We have plenty of gift cards so why would we want another one of those as we were already disgusted with Longhorn. If you purchase an item from a retail store and you don't like it you return it for a refund, whats the difference in asking for a cash refund for sorry food. Anyway I... More...
    (Restaurants, Fast Food, Coffee)
    pricess's Picture   pricess    0 Comments   Comments
  • NASTY FOOD AND BAD EXPERIECE



    What was meant to be a celebration dinner for my pastors wife and I ended up being a disgrace to the restaurant industry. Not even an hour ago we had dinner at Longhorn Steakhouse in Southaven Mississippi. My pastors wife pork chops came out extremely over cooked and dry till you couldn't chew or cut them. She asked them if she could please change to something edible. What they brought (Chicken) out wasn't much better but she just kept it. Shortly after continuing to eat we found bacon bits in our sweet potatos "HOW NASTY". We asked for the manager to share our... More...
    (Restaurants, Fast Food, Coffee)
  • NASTY FOOD WITH BAD EXPERIENCE



    What was meant to be a celebration dinner for my pastors wife and I ended up being a disgrace to the restaurant industry. Not even an hour ago we had dinner at Longhorn Steakhouse in Southaven Mississippi. My pastors wife pork chops came out extremely over cooked and dry till you couldn't chew or cut them. She asked them if she could please change to something edible. What they brought (Chicken) out wasn't much better but she just kept it. Shortly after continuing to eat we found bacon bits in our sweet potatos "HOW NASTY". We asked for the manager to share our... More...
    (Restaurants, Fast Food, Coffee)
    Domeright's Picture   Domeright    0 Comments   Comments
  • Complaint on manager



    I placed a togo order about 3 weeks ago. I ordered 2 bouron steaks. One was 8oz and other was 6oz. When I got back home with them they both were 6 oz.. I called and talk to manager of the store and he took my name down and said next time I was in there he would make it right.. So today on 3-11-12 at 8pm I called and placed a togo order with one of the servers there for 2 renagade steaks meals and told the server the mangager said next time I was in there he would make it up to me.. Server said ok and he would go talk to manager and get my order placed.. He took down my name and phone... More...
    (Restaurants, Fast Food, Coffee)
  • Crap service and food!



    Tonight my boyfriend took me to Longhorn steak house in South Portland maine and his meal was aweful! We have been here several times and loved it. He ordered a steak, potato and side salad. the waitress completly forgot about the salad. His potatoes has 2 fries mixed in it and what appeard to be a huge chunk of union in it. The waitress stated she would bring him more potatoes, but forgot about then twice... by then we were so frusterated we said forget it. I had a $4 off coupon on my phone that she let me use and said that she gave me $5 off cuz that was the only coupon she could find... More...
    (Restaurants, Fast Food, Coffee)
    nbyrnes0493's Picture   nbyrnes0493    2 Comments   Comments
  • Free Appetizer Offer



    I signed onto the hospitality club on your website this morning. I was offered a free appetizer for signing up. I received an email for it but it wouldn't open. I rebooted my system and even tried opening it on another computer. I would not open to let me get the coupon to print it. I tried emailing you directly under contact us. It wouldn't let me enter the restaurant I would be going to. Is this a scam to have you sign up but not receive an offer? More...
    (Advertising)
  • management



    On black Friday was at LongHorn at 35400 Warren Rd. Westland Where me and my Fiance have gone since it Opened..Steak and everything was Great until Went to eat Fried Shrimp and came upon a Hair...Our Server SHELLY was Awesome..Management on the other hand was Not..Never offered anything just said Sorry that Happened..Shelly did give us desert..But in all Fairness Management defiantly should have done something..Thanks Shelly because of you we will come back.. I feel We should have gotten meal 1 meal free or something..Shelly did what she was allowed to do.. More...
    (Miscellaneous)
    DEEDEE77's Picture   DEEDEE77    0 Comments   Comments

longhorn steakhouse Reviews By Product


longhorn steakhouse Comments


amjennin says: (3 years ago)
 0
We just ordered carryout at the Longhorn in Bowie, MD and I have to say I am disappointed with our ordered and service. My son picked up our order and paid for it and decided to check everything. three things were missing so he went back in and they said oh we just forgot to put them in the bag. Then I ordered a 12ounce prime rib got charged for an 8 ounce and the steak was not even prime rib. My husband steak was a porterhouse medium rare and it was well done. By the time my son got home it was not worth going back to the restaurant as I had knee surgery today and had to eat with my pain meds. This was a disappointing meal from a place we go frequently. My name is Toni Jennings



secret1 says: (3 years ago)
 0
We had lunch at Longhorn #5190, on 7-3-14. We ordered babyback ribs & the portion was so small it was ridiculous. Also, we did not get the frieswith the meal. After asking th waiter about the fries, he brought a small saucer with about 15fries for 2 people. For the price of the ribs, this was totally unacceptable.. punkincream@aol.com



secret1 says: (3 years ago)
 0
We had lunch at Longhorn #5190, on 7-3-14. We ordered babyback ribs & the portion was so small it was ridiculous. Also, we did not get the frieswith the meal. After asking th waiter about the fries, he brought a small saucer with about 15fries for 2 people. For the price of the ribs, this was totally unacceptable.. punkincream@aol.com



Pampaula2 says: (3 years ago)
 0
on Sunday June 15th arrived at the steakhouse at 1:55pm was seated at 2:00pm the service came to welcome us took our drink order, she return to take our order that at 2:10pm the only think that was serve was my salad, soda and a beer . we received no food after about 15 minute she return to the table to inform us that our food would out soon after another 10 minute she wanted to know if this a too go order i said no please send the manage over happen at the Bowie Town Center, in Maryland, 20716



xodiak says: (4 years ago)
 0
First time there a few weeks ago was a terrible experience. Filled official online complaint and got a gift card. Went there for the second time and second chance today. The whole family got the Filet. They were terrible. Riddled with inedible fat on all three. We couldn't eat them. I got the filet and lobster tail. Lobster tail wasn't cooked throughout. It was chewy. I love lobster and it's supposed to be tender and easy to chew. They brought a fresh one out after we were finished eating and it was also undercooked. A very, very disappointing experience.

On the plus side, the service was great.



Bumperjackmx says: (4 years ago)
 0
Sat for over an hour in flowood ms and never received our order!
Asked to see manager and was told he was too busy!



gwalk says: (4 years ago)
 0
I need for someone who has authority to get results contact me asap. Me and my wife had a lousy birthday experience at your restaurant in Chattanooga,Tn. and it appeared to be racial on top of everything else. We wqaiteed ,and waited and waited for service and got nothing but bad attitudes from the staff. You don't have to like me but treat me and mine like you treat others, because our money is green also !! Thank You

(George Walker-President of the Citywide Residents Council)
Affiliated with Housing,Urban,Devoplment aka H.U.D.


George Walker
959 Boynton drive
# 8082
Chattanooga , Tn. 37402
(423) 544-7893 (423) 987-7251
(georgewalker513@yahoo.com)



mwcacc1950 says: (5 years ago)
 0
Long Horn Steakhouse in Kingsport, TN Service is not that good. I have eaten there six times and have had good service only one time You ask for anything extra you may not get it service is slow and seating is very slow High price nut service no good Start taken my business to another restaurant Need to train servers to make sure they take care of customers



tm1222 says: (5 years ago)
 0
The longhorn in Monroe N.c .has the rudest Managers and they are discriminatory to women over 30 and that have children.



JMBRIGHT says: (6 years ago)
 0
I ate at the longhorn in Dawsonville, ga
we waited for 15 minutes on our drinks , our server told me told me that 6 shrimp cane with my entree
But I only got 4. She didn't check on us or bring our food out. she charged me for a 2oz pour of grey goose rather than a 1oz pour and tonic. horrible service. haven't had such bad service since I've been in Atlanta. bad thing is , I usually leave 20%! Oh well she missed out on that and got ZERO!



JMBRIGHT says: (6 years ago)
 0
I ate at the longhorn in Dawsonville, ga
we waited for 15 minutes on our drinks , our server told me told me that 6 shrimp cane with my entree
But I only got 4. She didn't check on us or bring our food out. she charged me for a 2oz pour of grey goose rather than a 1oz pour and tonic. horrible service. haven't had such bad service since I've been in Atlanta. bad thing is , I usually leave 20%! Oh well she missed out on that and got ZERO!



JMBRIGHT says: (6 years ago)
 0
I ate at the longhorn in Dawsonville, ga
we waited for 15 minutes on our drinks , our server told me told me that 6 shrimp cane with my entree
But I only got 4. She didn't check on us or bring our food out. she charged me for a 2oz pour of grey goose rather than a 1oz pour and tonic. horrible service. haven't had such bad service since I've been in Atlanta. bad thing is , I usually leave 20%! Oh well she missed out on that and got ZERO!



fatty says: (7 years ago)
 0
We ate at the Brentwood Tennessee Longhorn restaurant this past Friday night. The waitress charged my ticket as well as someone else's ticket to my bank card, so my bank account was charged an extra $83.96. I called the restaurant to point this out to them. They sent a credit but that will take five business days so counting the weekend it will be seven days at the very least before I get that money back into my account. I will be broke until friday because of them but this did not concern them. They gave me a phone number to call so that I could supposedly talk with the district manager but of course this turned out to be nothing more than an answering machine. I consider all of this to be very poor customer service.



androiadsareonus says: (7 years ago)
 0
who is Carmela Anzel-Shepard and why is she able to work for your business when she is a member of the Balkan Syndicate European Organized Crime Group from the Netherlands, Are you people involved with the destruction of the World Trade Center or what.



tearose says: (8 years ago)
 0
my wifean i went to long horn in lee summit mo 10/16/09 choped stak ordered med. came raw inside.i went to bathroom tolit lid was not secure i was caught between wall and tolit pants about feet hit head left shoulder.service good food not good at all.



SallyMay says: (8 years ago)
 0
we went to the longhorn in Boston and had a really good eperience. The salmon was excellent.. the chicken dish was cooked really well and the grilled vegetable salad was very good. as was the apple dish for dessert. Our waiter was John who said he'd been there 8 years.



dilizharb says: (8 years ago)
 0
Long Horn is good, usually...but sometimes you have to wait an eternity for a drink to come back from the bar! Come on...how long does it take to pour a beer? We had a good waitress and then a more pushy one took over...we didn't like her at all...so over the top! BUT of all the food is decent. We go to the one in Canton GA




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