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longhorn steakhouse Reviews

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  • Never again go to Bethlhem, Ga Longhorn steakhouse

    This was the third and last time we will go. Got a gift card that forced me to go this time. Every time I go something happens. Went and my steak was totally raw. Sent back, and 30minutes later after everyone was done and could not get waitress,they bring it. Told them I did not want it anymore, got upset with me, but manager would take care of me. Took steak off! Yesterday, went and ordered French onion soup and bake potatoe. They forgot my soup and when it came it was cold. Sent it back, and came back with lettuce in it. Not fresh lettuce either! I didn't want it! Manager came up and... More...
    (Restaurants, Fast Food, Coffee)
    Medicoe's Picture   Medicoe    0 Comments   Comments
  • Restaurant going downhill

    My sister arrived earlier and ordered a drink from the server and she never put it in. When the rest of us arrive we asked for ginger ale the server brought it and when she came back we told her it was flat. She went to check but just said the carton was full. But perhaps the soda gun was broken. There was no bubbles. So we said no to the soda. We ordered our food fine. When we got our food it was not garnished looked liked it was just not the plate no presentation. It was not the best either, just did not taste well. But we did not say anything because our server just felt hostile. We... More...
    (Restaurants, Fast Food, Coffee)
    vfabbo2012's Picture   vfabbo2012    0 Comments   Comments
  • Employee theft

    Notice to consumers who buy gift cards to use at restaurants, businesses, etc. this was Prattville, Al, however, also spoke to general manager out of Montgomery. My parents were given a gift card with the activation receipt etc. They went on a date night to dinner having the waitress tell them the gift card was not activated and they could not use it most people would just throw it away I guess is what she was hoping. However, following up on the gift card calling the gift card company and the company in which the gift card was purchased sure when the card was activated so that was... More...
    (Restaurants, Fast Food, Coffee)
    Richtrishar's Picture   Richtrishar    0 Comments   Comments
  • Poor quality steaks and service

    My wife and I have been long time Longhorn customers going back to the late 80's. The Longhorn of today might as well close it's doors or call themselves what they are-Applebee's part two. 8oz Flo's...what a joke now, and forget about the Renegade-about a $3.00 steak. Lost its soul, has high turnover, and they even try to hide the peanuts now. No more. Even Logan's and Outback have more to offer. We used to eat there once or twice a week. All good things come to an end sooner or later I guess. More...
    (Restaurants, Fast Food, Coffee)
    BamBam1's Picture   BamBam1    0 Comments   Comments
  • St. Peters Mo. Longhorn poor everything

    I recently visited a Longhorns in St. Peters Mo. the service was horrible the servers were rude and to say the least barely competent. I have frequented many Longhorns in multiple states and have had great experiences but this one took the cake. Our server brought my husband the wrong drink we politely let her know this she stood at our table and kept repeating, "Do you want me to pour it out"', like really, My husband said, leave the shot pour the drink out since it is the only thing right about what you brought me she repeated the previous phrase we told her again take the... More...
    (Restaurants, Fast Food, Coffee)
    bunnycluns's Picture   bunnycluns    0 Comments   Comments
  • horrible service!!!!!

    First off this is my first time even doing this. We were greeted by the hostess rolling her eyes and sat at the table for 10 minutes before our drink order was even taken. We saw our waitress several times look at us and ignore us and take her sweet time. Not once did she at least stop by the table and say hey I will be right with you guys. she had a attitude the whole time like we were the issue. Never agian will we go back and that sucks because there food is decent. More...
    (Restaurants, Fast Food, Coffee)
    Martin1's Picture   Martin1    0 Comments   Comments
  • Horrible all the way around

    Went to Longhorn another chance hoping a new year would bring a different experience, but it was worse. We stood at the door for 10 minutes the server was no where to be found, servers and other employee,s walked by not even acknowledging us or the people behind us, the phone was ringing no one was answering even when they were near it. I have 25 yrs in the food and beverage industry including being a hostess. I often wondered how I could teach servers how to address the guest. Our server Chelsi A was so clueless, it took her 20 minutes to do everything from getting the fries that went... More...
    (Restaurants, Fast Food, Coffee)
    aurdrey20's Picture   aurdrey20    0 Comments   Comments
  • poor excuse for bad steak

    TICKED OFF AT LONGHORNS STEAKHOUSE Covington I ordered 6oz flo's filet, med, sweet pot, and broccoli. I got a....... well done steak that looked like a flatten chard hamburger, salad and a shriveled up sweet potato the size of a tomato. AFTER WAITING 20 MINUTES. I should have taken a pic with my phone and posted it. The kitchen server put it on our table and left. Finally after 10 minutes the waitress come back to our table. I show her and she said, "oh no, I will get you another steak" we were out of broccoli. I told her, " don't bother just take it off our... More...
    (Restaurants, Fast Food, Coffee)
    MrsBDawson's Picture   MrsBDawson    0 Comments   Comments
  • Terrible Dining Experience in Matthews, NC

    My wife and I visited this Longhorn Steakhouse for the second time. The first also not being so enjoying, but we contributed that to the young girl that was bartending, Jasmin B. Well, upon our entrance it was Jasmin once again. What we experienced this visit was one that will keep us far away for LONGtime. 1. We were asked if we would like to start out with a drink. Jasmin brought me a beer directly and then proceeded to leave the bar area and work the dining area, without bringing my wife her drink. Until she walked past us working the dining area, I believe she remembered and made a... More...
    (Restaurants, Fast Food, Coffee)
    Sbentley's Picture   Sbentley    1 Comments   Comments
  • horrible visit

    My husband wanted to go to Longhorn for Father's Day. When we got there we waited for over 30 mins when there were open booths in the back. When the hostess took us to our seats she sat us right next to the kitchen and the bar. I had my 2 and 3 year old's with us, there were a lot of drunk men sitting around yelling and cussing hitting on the bar tender. Finally when our waitress came she got our drink orders, 20 mins later we had still not received our drinks. We could hardly hear each other talk from the loud noise in the kitchen and the drunk men yelling and cussing at each... More...
    (Restaurants, Fast Food, Coffee)
    smatthews7's Picture   smatthews7    1 Comments   Comments
  • unsanitary and terrible service!!

    My husband and I went to the longhorn steakhouse in Griffin, Ga. last night. We had our 16 month old with us. We ordered coffee, and asked for a child's menu. The coffee came with a spoon stuck to the napkin with something sticky. The waitress forgot the child's menu. When she came back with it, we ordered our food and she offered to bring my son's food out first first because he was hungry. We agreed, but his food came with. Ours much later. My husband's salad had a label with plastic from the bag of cabbage they used. We were ignored most of the night. I asked for a... More...
    (Restaurants, Fast Food, Coffee)
    JenniferMk's Picture   JenniferMk    0 Comments   Comments
  • metal in my potatoe

    I took my girlfriend to the longhorn in Nashua N.H. for her birthday last night and we sat at the bar just to watch the bartenders go into the kitchen and take food out to the restaurant tables. We got our menus and had to flag them down for a drink and finally place an order. My 14 ounce steak was a small square cut that was dry as heck and both our potatoes were cold. I heard the bartender tell the cooks that she needed 2 more potatoes because 2 customers were complaining. We took one of them home and upon reheating it we found a stainless steel knob deep inside the potatoe. this knob... More...
    (Restaurants, Fast Food, Coffee)
    stal444's Picture   stal444    0 Comments   Comments
  • Bad service

    My meal was prepared wrong and had to be sent back to the kitchen. My family had gotten their food correctly and proceeded to eat. My food did not come back for at least 20-25 min later. By that time my family was done eating and I ate alone. The manager came to the table to apologize, but then talked to my children when I began to tell her my complaint. She never even heard me out. At the end of our meal, we had spent over $100 dollars and I had to remind the sercer that we had a coupon for the appetizer,which I had given him prior to ordering food. My experience was awful and for the... More...
    (Restaurants, Fast Food, Coffee)
    ahardy's Picture   ahardy    0 Comments   Comments
  • LongHorn Steakhouse - Horrible Service

    The original server could have been polite. We asked if he could bus the table so we could sit down and he responded; "I'm not the bus boy". We bussed the table ourselves. Those articles were not removed from the shelf behind us until we called for the manager Susan's attention. The table was never dressed with a table cloth (we sat outside on the hard iron table). The final server who never introduced herself by name (ticket says Courtney K) forgot to bring the salad's, so the salad's were provided after the meals. Condiments were requested twice from the... More...
    (Restaurants, Fast Food, Coffee)
    jst4tdyna's Picture   jst4tdyna    0 Comments   Comments

    VERY DISAPPOINTED!!!! a big family celebration was nruined by a horriable manager, a rude server and a all over bad experience! OUR SERVER NADIA WAS RUDE THE ENTIRE VISIT! SHE WAS ALL BUT THROWING PLATES ON THE TABLE. ! We asked her to speak to the manager, BUT THE MANAGER NEVER SHOWED UP AT THE TABLE! On our way out we ran into the manager, she seemed like she didnt want to hear what we had to say. She was short, rude and cut me off while I was talking!She even rolled her eyes at me during our conversation! i CANT BELIEVE THE HORRIABLE SERVICE AND MANAGEMENT! I feel disheartened for the... More...
    (Restaurants, Fast Food, Coffee)
  • Longhorn: Horrible food & Management

    This was our first encounter at the Milledgeville Ga location. It was our 24th Wedding Anniversary. The atmosphere was fine but the food was horrible. We ordered steak & baked potatoe and both of these items were cold when our plate arrived. The so called Manager Brittany J refused to give us a refund. We have plenty of gift cards so why would we want another one of those as we were already disgusted with Longhorn. If you purchase an item from a retail store and you don't like it you return it for a refund, whats the difference in asking for a cash refund for sorry food. Anyway I... More...
    (Restaurants, Fast Food, Coffee)
    pricess's Picture   pricess    0 Comments   Comments

    What was meant to be a celebration dinner for my pastors wife and I ended up being a disgrace to the restaurant industry. Not even an hour ago we had dinner at Longhorn Steakhouse in Southaven Mississippi. My pastors wife pork chops came out extremely over cooked and dry till you couldn't chew or cut them. She asked them if she could please change to something edible. What they brought (Chicken) out wasn't much better but she just kept it. Shortly after continuing to eat we found bacon bits in our sweet potatos "HOW NASTY". We asked for the manager to share our... More...
    (Restaurants, Fast Food, Coffee)
    Domeright's Picture   Domeright    0 Comments   Comments
  • Complaint on manager

    I placed a togo order about 3 weeks ago. I ordered 2 bouron steaks. One was 8oz and other was 6oz. When I got back home with them they both were 6 oz.. I called and talk to manager of the store and he took my name down and said next time I was in there he would make it right.. So today on 3-11-12 at 8pm I called and placed a togo order with one of the servers there for 2 renagade steaks meals and told the server the mangager said next time I was in there he would make it up to me.. Server said ok and he would go talk to manager and get my order placed.. He took down my name and phone... More...
    (Restaurants, Fast Food, Coffee)
  • Crap service and food!

    Tonight my boyfriend took me to Longhorn steak house in South Portland maine and his meal was aweful! We have been here several times and loved it. He ordered a steak, potato and side salad. the waitress completly forgot about the salad. His potatoes has 2 fries mixed in it and what appeard to be a huge chunk of union in it. The waitress stated she would bring him more potatoes, but forgot about then twice... by then we were so frusterated we said forget it. I had a $4 off coupon on my phone that she let me use and said that she gave me $5 off cuz that was the only coupon she could find... More...
    (Restaurants, Fast Food, Coffee)
    nbyrnes0493's Picture   nbyrnes0493    2 Comments   Comments
  • management

    On black Friday was at LongHorn at 35400 Warren Rd. Westland Where me and my Fiance have gone since it Opened..Steak and everything was Great until Went to eat Fried Shrimp and came upon a Hair...Our Server SHELLY was Awesome..Management on the other hand was Not..Never offered anything just said Sorry that Happened..Shelly did give us desert..But in all Fairness Management defiantly should have done something..Thanks Shelly because of you we will come back.. I feel We should have gotten meal 1 meal free or something..Shelly did what she was allowed to do.. More...
    DEEDEE77's Picture   DEEDEE77    0 Comments   Comments
  • lousy food

    We have went to the longhorn resturant several times here in Jacksonville Fl. It seems like every time we go we have a bad experience. We keep going hopeing that it will be better the next time. The steak is never cooked right. WE order medium rare and he gets medium well. When we get through eating his food is just coming. We go to a resturant so we can enjoy our food together. Sure they comp his steak but we are already upset that we couldn't enjoy dinner together. Sorry but this sucks. More...
    (Restaurants, Fast Food, Coffee)
    janie1948's Picture   janie1948    0 Comments   Comments
  • Longhorn, Kissimmee

    I've have just returned from having my frist meal at Longhorn after reading such great reviews. I am on vacation in Kissimmee Florida. I order the ribeye and I have to say it was the worse steak I have ever eaten in my life. At the end of finally being able to eat it, I had more pieces of fat on my plate than steak I had actually managed to eat. Our waitress was so laid back she was horizontal. She could see how much fat was on my plate and did not pass any comment even when I said that it was a terrible cut of meat. I didn't take it any further as my kids were tired and at... More...
    (Restaurants, Fast Food, Coffee)
    deppfan's Picture   deppfan    0 Comments   Comments
  • Good Food, Horrible Service

    I have always liked Longhorn Steakhouse, but sometimes having a horrible waitress just kills the experience. The sad part was the food would have been really good, but the waitress would bring it out after it had sat for awhile and it took her forever to come around when we needed something and the restaurant was not even half full. I was there for my birthday and she wished my Dad a "Happy Birthday" instead of me and gave the ice cream to him. I was like, "Wow, now that is horrible customer service at its best". She never even asked whose birthday it was and... More...
    (Restaurants, Fast Food, Coffee)
    Shari's Picture   Shari    0 Comments   Comments
  • dissapointing service and food

    My boyfriend and I recently had dinner at the Longhorn Steakhouse here in MA. It took the waiter over 15 minutes to come to our table... so long that I was sure the hostess had forgotten to inform the waiter of our table. However when the waitress finally did arrive, we noticed that it was the same lady who had walked past our table several times before and was serving the surrounding tables. Putting the waiting factor aside, when this young lady did acknowledged us, she appeared impatient and walked away as I was finishing up my drink order. My strawberry ice limeaede came out warm... More...
    (Restaurants, Fast Food, Coffee)
    hxtv's Picture   hxtv    0 Comments   Comments
  • Cutting corners

    My wife and I recently had Dinner at your Location in St. Peters Mo near Cave Springs. We have been long time loyal customers and Longhorn is one of my favorite places to eat. Although not cheap, we have found it to be a good value and the food and service to be consistant. During our last visit, there was anoticable difference in the quality and quantity of food. My wife usually enjoys a Texas Margarita with her meal. On this visit, she ordered a Texas Margarita but received a Rhode Island size instead. Th real proble is that the price was the same for about half the value. Very... More...
    (Restaurants, Fast Food, Coffee)
    jnevins's Picture   jnevins    0 Comments   Comments
  • Horrible taste

    We just got back from dinner at the Longhorn in Brandon, FL. Everyone in our party complained about the taste of the food (especially the steak). My steak (Shrimp and Lobster Topped Filet) was EXTREMELY salty. The lobster and shrimp (tiny amount) had a great taste but the filet itself was unateable. Everyone who tried a piece could not keep it in their mouth. Even the chicken tenders and fries were salty and I always use salt in my food. I love Longhorn but after this visit, I dont ever see myself returning anytime soon. Also, I was sitting across from the kitchen and I saw one of... More...
    (Restaurants, Fast Food, Coffee)
    dinnerdiva's Picture   dinnerdiva    0 Comments   Comments
  • horrrible customer service and extra long wait

    We went to the longhorn steakhouse in Morrow GA with a group of seven. We were told that our wait would be just a little under an hour. At an hour and fifteen minutes we were told that they will have to split us up. After we agreed to that she comes back about 10 minutes later telling us that it will be another 20 mi.uses. as we were saying that that would be too long she just walked off...in the middle of our sentence. She came back with stable for us. I keep thinking that if we would not have said anything we would has been there another half an hour. Her attitude just made this... More...
    aidaambarus's Picture   aidaambarus    6 Comments   Comments
  • Deceptive practices

    The specific problem regarded the cost vs. size of beverages. There is a 30% difference between the cost of a small draft beer and a large. The physical height of the two glasses is different however the volume is less then 10% greater in the large. This was tested by filling the small glass with water and putting in the large glass. This was brought to the attention of the manager on duty who admitted the company knew about this. If they are doing this with beverages what else are they cutting corners on. They must take their customer for idiots. More...
    (Restaurants, Fast Food, Coffee)
    Jeffpitt's Picture   Jeffpitt    0 Comments   Comments
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