longhorn steakhouse Complaint

longhorn steakhouse Complaint

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Bad service LongHorn on Rockside Rd Independence Ohio. - Llonghorn Restaurant


6 pm Sunday 2/22/15. It didn't seem to crowded in waiting area Approximately six groups of 2 to 4 people bar area had empty seats at bar groups leaving dinning area. We gave our name to the female in the hostess area told her 2 in our group she said wait time would be about 30 minutes rolled her eyes and said here if you want to wait it was an electronic flasher to let us know when table would be ready. We waited 40 minutes and during this time the female at hostess counter told anyone who looked her way about her boyfriends car that she says she drove without his knowledge from Ohio city to Westlake at speeds of 120. Really sad that she couldn't put that energy into being friendly to customers. While we waited we seen other couples seat themselves at tables in bar. We also during our wait seen several tables leave and the tables sat dirty for at least 10 minutes in dinning area while several groups waited. We also seen people just leave which is what we ended up doing after a hour of waiting and being told by a female who we will assume worked there she did not enterduce herself by name or title she came up to us after we waited approximately 50 minutes then decided we would sit in bar like the other couples we seen do. I asked the server if we could sit at one of the tables he said yes he would clean the one that hadn't been cleaned off the couple had left more than 10 minutes earlier. The hostess also for the first time acknowledged us loudly and said you can't sit there I am giving that table to someone else. That is when the unknown female came up to us and said she was told there was a problem over the table and we would have to wait to be seat some were else. She never asked how long we had been waiting or if she could find out how much longer our wait would be nothing we waited another 10 minutes and left. We felt that the poor service we witnessed and the way we were treated wasn't worth it.


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