longhorn steakhouse Complaint

longhorn steakhouse Complaint


Employee theft

Notice to consumers who buy gift cards to use at restaurants, businesses, etc. this was Prattville, Al, however, also spoke to general manager out of Montgomery. My parents were given a gift card with the activation receipt etc. They went on a date night to dinner having the waitress tell them the gift card was not activated and they could not use it most people would just throw it away I guess is what she was hoping. However, following up on the gift card calling the gift card company and the company in which the gift card was purchased sure when the card was activated so that was good then called the credit card company where the gift card would have been credited. The gift card company states the card was used it was ran at such and such time section such date and section search location meaning the card was used for the amount it was given yet my parents did not get to use it whoever ran the card kept the money for themselves making my parents have to spend their own money for the email in which were supposed to be a date night for them both which was greatly needed after both of them having cancer and just the fact that they got out on a date night was a bonus yet turns out they had to pay for the meal. This being said I called the manager she followed up on it showing just when I stated it was ran it was not on the receipt so the money was kept there by someone in which made my parents pay for the mail and also an added to it plus the two they kept up the gift card. This is been over a week now I have called I was told they would receive the money back after they it was proven that what I was saying was correct. I called again today to find out why it is yet to be given to my parents and I was kind a treat of hostilit it was proven that what I was saying was correct. I called again today to find out why it is yet to be given to my parents and I was kind a treated with a bit of frustration and aggravation by the general manager . After going to circle around and ran he finally called the manager who I spoke to the first time and stated he would mail my parents a new gift card. Point is be careful with buying gift cards make sure you have the activation numbers keep the receipt that where you go follow up on it with the numbers on the back of the card before you even leave the facility and log everything. This is extremely alarming and very Unacceptable.

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