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longhorn steakhouse Complaint - Get the peanuts - Steak Dinner
longhorn steakhouse Complaint

longhorn steakhouse Complaint

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Get the peanuts - Steak Dinner


My wife and I entered your restaurant 5309 at 11311 West Broad St Glen Allen VA at 8:40 pm on 1/5/17 There was nobody there to greet us so we walked around and waited for a few minutes. Then we went to the bar where there was no bar tender or servers. There were customers so we assumed you were still open, I asked an associate that was on break what time you closed, "10 pm". After sitting at the bar for a few minutes the bar tender came Kristie B. we asked for menus and she gave them to us and left again. Eventually she came back. We told her we would like two bowls of soup, two waters, bread and some peanuts. She said "that's all, I'll have to see if I have any peanuts I've already cleaned up the bar for the night". Eventually she brought our food a modest serving of soup (not a full bowl) and bread. She told us "were all out of peanuts and the truck doesn't come until tomorrow" . I said that guy has peanuts, she said "he got the last ones". We ate our soup feeling like we were in a place that didn't want us there.
So we experienced:
Poor service
Poor quantity of food
NO peanuts
NO refills on bread or water
Maybe you should close at 9 apparently your associates don't want to serve guest after 9.


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