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longhorn steakhouse Complaint - Horrible all the way around - Longhorn Steakhouse
longhorn steakhouse Complaint

longhorn steakhouse Complaint

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Horrible all the way around - Longhorn Steakhouse


Went to Longhorn another chance hoping a new year would bring a different experience, but it was worse. We stood at the door for 10 minutes the server was no where to be found, servers and other employee,s walked by not even acknowledging us or the people behind us, the phone was ringing no one was answering even when they were near it. I have 25 yrs in the food and beverage industry including being a hostess. I often wondered how I could teach servers how to address the guest. Our server Chelsi A was so clueless, it took her 20 minutes to do everything from getting the fries that went with my meal, that she decided I didn't want since I ordered a bowl of soup to getting a box for my leftovers which she came back and forth to the table several without it. She never asked how our meals were , nor did she ask about refills to our drinks. We asked about more bread, she gave us some made up story after she said she was going to ask if we could get more. Of course she never answered, until I said, I guess that,s a no on the bread, She laid the dessert menu down in case we wanted dessert, I said , no thanks, we might not get it until next week, she laughed.(WOW) As if that wasn't enough the floor was trashed, no one attempted to tidy up and it wasn't busy and even if it was who wants to look at trash while you are eating? Instead of changing the menu and the food ,that's not the problem the service is!!


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