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longhorn steakhouse Complaint - Poor food quality and subpar customer service from management at Longhorn in Wareham, MA - Longhorn Steakhouse
longhorn steakhouse Complaint

longhorn steakhouse Complaint

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Poor food quality and subpar customer service from management at Longhorn in Wareham, MA - Longhorn Steakhouse


Another bad experience at Longhorn. Ordered steak tips medium and received literally bite size pieces of steak. Obviously there's no way to cook a tiny piece with a pink center. I sent it back and the manager came to the table and said he heard I had some tips that were cooked medium and some that were well done. I immediately corrected him and said it's impossible to cook bite size pieces any other way but well done and that the tips were too small to be considered steak tips of any kind. He only nodded in response and then asked if I wanted another meal to which I replied no thanks. The manager seemed unsympathetic and didn't even acknowledge that I was given a poor quality cut of steak. His comment made it seem as though my complaint was about a few pieces being overcooked which is still a wrong order regardless but that wasn't even the problem. That was the result of the problem. I've had issues with this location in the past. I've had food served cold, entire steaks well done when ordered medium and one time my order wasn't ready so everyone else was served first while I waited. There's only so many times I'm willing to give a restaurant a chance. This was the last one.


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