longhorn steakhouse Complaint

longhorn steakhouse Complaint

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St. Peters Mo. Longhorn poor everything


I recently visited a Longhorns in St. Peters Mo. the service was horrible the servers were rude and to say the least barely competent. I have frequented many Longhorns in multiple states and have had great experiences but this one took the cake. Our server brought my husband the wrong drink we politely let her know this she stood at our table and kept repeating, "Do you want me to pour it out"', like really, My husband said, leave the shot pour the drink out since it is the only thing right about what you brought me she repeated the previous phrase we told her again take the drink I don't care what you do with it just bring the right one, she finally got it, wow. We also realized that the staff was not racially diverse which also appeared to be the issue with our service I assume which shocked me because with all the racial tension in Mo and especially around that area I would think that this would not be the case but it is which was a shock. Continuing then one of the cooks scurry's out of the kitchen to the bathroom,( oh and yes they set us next to the kitchen a definite no, no for any restaurant) with his matted blond dreads with no cap when he returns he seems to be stuffing the hay bag in a cap I assume when he gets to the kitchen he will wash his hands over the sink that someone has food in. Finally our food comes out bathe in horseradish so much so that I felt like I had a sinus extraction this really ticked me off because it was the new grilled lamb on the menu and I really wanted to try this I don't know if this was done to hide something they put in our food or what but my husband and I were totally taken back by this whole experience. I will never go to this longhorn again and I have made it vocal from the HILLTOPS about this particular longhorn. I never do this but any company I have spent thousands with over the years I feel its my duty to inform them of such poor, unacceptable and unprofessional practices. I will eat at other Longhorns just not this one this was like I stepped back in Mayberry I have never gotten service like this in any other Longhorn so I had to let them know and others know that the experience one of the worse I have experienced at any chain of restaurants of any name of this type.


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