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longhorn steakhouse Complaint - horrrible customer service and extra long wait
longhorn steakhouse Complaint

longhorn steakhouse Complaint

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horrrible customer service and extra long wait


We went to the longhorn steakhouse in Morrow GA with a group of seven. We were told that our wait would be just a little under an hour. At an hour and fifteen minutes we were told that they will have to split us up. After we agreed to that she comes back about 10 minutes later telling us that it will be another 20 mi.uses. as we were saying that that would be too long she just walked off...in the middle of our sentence. She came back with stable for us. I keep thinking that if we would not have said anything we would has been there another half an hour. Her attitude just made this wholesituation unbearable. To top it all off, they messed up 3 orders without any compensation for our trouble.


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Comments


mamajo says: (5 years ago)
 0
I WANTED TO ENTER THE LONGHORN VIP TRIP TO NASHVILLE AND I FILLED OUT THE E-MAIL AND ADDRESS THEN THERE WAS WRITING THOSE CRAZY LETTERS AND NUMBERS FOR 5 MINUTES. HOW DO I ENTER?
Josiedabate@gmail.com



aidaambarus says: (6 years ago)
 0
We were not looking for a "freebie" that night. In my experience, it's just good customer service to take responsibility for you mistakes. I work in an animal hospital and even the smallest mistake on our part is repaid with some sort of a discount. On top of our apologetic attitude, we have made a $200 visit complementary because the nurse forgot and the clients waited in their room for 1 hour. Surprisingly enough, our clients almost never remember the discount, but the gesture of taking full responsibility. This might also have something do to with us having over 15,000 client. But thank you for calling me retarded and cheap...that was really mature of whoever you are.



aidaambarus says: (6 years ago)
 0
We were not looking for a "freebie" that night. In my experience, it's just good customer service to take responsibility for you mistakes. I work in an animal hospital and even the smallest mistake on our part is repaid with some sort of a discount. On top of our apologetic attitude, we have made a $200 visit complementary because the nurse forgot and the clients waited in their room for 1 hour. Surprisingly enough, our clients almost never remember the discount, but the gesture of taking full responsibility. This might also have something do to with us having over 15,000 client. But thank you for calling me retarded and cheap...that was really mature of whoever you are.



aidaambarus says: (6 years ago)
 0
We were not looking for a "freebie" that night. In my experience, it's just good customer service to take responsibility for you mistakes. I work in an animal hospital and even the smallest mistake on our part is repaid with some sort of a discount. On top of our apologetic attitude, we have made a $200 visit complementary because the nurse forgot and the clients waited in their room for 1 hour. Surprisingly enough, our clients almost never remember the discount, but the gesture of taking full responsibility. This might also have something do to with us having over 15,000 client. But thank you for calling me retarded and cheap...that was really mature of whoever you are.




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