longhorn steakhouse Complaint

longhorn steakhouse Complaint

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poor excuse for bad steak


TICKED OFF AT LONGHORNS STEAKHOUSE Covington I ordered 6oz flo's filet, med, sweet pot, and broccoli. I got a....... well done steak that looked like a flatten chard hamburger, salad and a shriveled up sweet potato the size of a tomato. AFTER WAITING 20 MINUTES. I should have taken a pic with my phone and posted it. The kitchen server put it on our table and left. Finally after 10 minutes the waitress come back to our table. I show her and she said, "oh no, I will get you another steak" we were out of broccoli. I told her, " don't bother just take it off our bill. She left about 5 minutes later a man came up to our table, did not tell us his name or his title he just stood there then said, "is everything alright?" (Now why would he be coming to our table if the waitress hadn't told him my food was wrong?) I said, no my steak was cooked wrong. he said with a smartass attitude, "yes I know, sometimeS that happens. we will get you another one." I said, no just take it off our bill. He just stood there starring at me, he finally left when I wouldn't acknowledge him.

First of all I think it is totally wrong that someone would bring a steak to your table then just leave without checking it to make sure it's right. It's a STEAKHOUSE that's what you do, they COOK STEAKS EVERYDAY! then to say, "SOMETIMES IT HAPPENS". NO! unacceptable apology!

He should have said, I am so sorry this is unacceptable and should have never happened. I will take it off your bill and may I please offer you another or something else? Where is professionalism these days and customer service? We will never go back!


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